Last updated: 11 October 2026
Every order from Microsoft Software Swap is covered by two promises: a 30-day money-back guarantee and a lifetime replacement warranty. This page explains how both work.
30-day money-back guarantee
If you are not happy with your purchase, you can request a refund within 30 days of the order date.
- If a key does not activate and our support team cannot resolve the problem, we will refund you in full.
- If you bought the wrong product, contact us before you activate the key. We can usually exchange it for the right one or refund you.
- Refunds are made to your original payment method. Card and Apple Pay refunds normally appear within 5–10 business days, depending on your bank.
- For cryptocurrency payments, our support team will arrange the refund with you directly.
We may decline a refund for a key that has been successfully activated and is working, or where there is evidence of misuse or fraud.
Lifetime replacement warranty
If a key we sold you stops working at any time, for example because it is deactivated, we will replace it free of charge. If we cannot supply a replacement for the same product, we will offer an equivalent product or a refund.
How to request a refund or replacement
- Email support@microsoftsoftwareswap.com or use our contact page.
- Include your order number and a short description of the problem.
- If activation failed, include a screenshot of the error message. It helps us solve the issue faster.
Disputes and chargebacks
Please contact us before opening a dispute with your bank or payment provider. Disputes are handled outside our support system and usually take longer to resolve than a direct refund request.
Your statutory rights
This policy is in addition to, and does not affect, your legal rights as a consumer.
This policy forms part of our terms and conditions. Microsoft Software Swap is operated by Software Swap LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.
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